Introduction
Welcome to REPAIRION! Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website and use our services. By accessing our website, you acknowledge and agree to the terms outlined in this policy.
Information We Collect
We may collect and process various types of personal information, including your name, email address, phone number, mailing address, and identification documents if required for service verification. Additionally, we may gather information about your device, such as brand, model, serial number, and repair history. Payment details are securely processed through third-party providers, and we do not store full payment details. Technical data such as IP addresses, browser types, operating systems, and website usage behavior may also be collected through cookies and tracking technologies. Communications such as emails, messages, customer feedback, and service requests are stored to improve our support services.
How We Use Your Information
We use the collected information to fulfill repair requests, diagnose device issues, verify warranties, and provide customer support. Additionally, we may send service notifications, promotional offers, and surveys, which you can opt out of at any time. Security measures are in place to prevent fraudulent transactions and unauthorized access. Website analytics help us improve functionality and enhance the user experience.
Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information. However, we may share it with third-party service providers such as payment processors, shipping providers, and IT support services to facilitate business operations. In compliance with legal obligations, we may disclose data in response to court orders, legal processes, or law enforcement requests.
Data Security and Retention
To safeguard your personal information, we employ industry-standard security measures, including encrypted payment processing, firewalls, and access restrictions. We retain data only for as long as necessary to fulfill service obligations or as required by law, after which it is securely deleted or anonymized.
Cookies and Tracking Technologies
Our website may use cookies and tracking technologies to enhance user experience, analyze site traffic, and provide targeted advertising. You can adjust your browser settings to disable or delete cookies at any time.
Your Rights and Choices
Depending on applicable laws, you may have rights over your data, including access, correction, deletion, processing restrictions, and data portability. You can also opt out of marketing communications via the unsubscribe link in emails or by contacting us directly.
Third-Party Links
Our website may contain links to third-party websites, and we are not responsible for their privacy practices. We encourage reviewing their policies before providing any personal information.
Children's Privacy
Our services are not directed toward individuals under 18, and we do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us to have it removed.
Policy Updates
We may update this policy periodically, with changes reflected in the Last Updated date. We encourage reviewing this page regularly to stay informed about our privacy practices.
Contact Us
If you have any questions or concerns, please reach out to us at REPAIRION via email at repairion.sg@gmail.com, phone at +65 6277 6679.
Thank you for choosing REPAIRION!